ThePokies Casino Terms and Conditions

Last Updated: January 1, 2026

1. Definitions and Interpretation

For the purposes of these Terms and Conditions:

• "Account" means the personal gaming account registered by the Player on the pokies casino login platform.
• "ThePokies", "the pokies", "we", "us", or "our" refers to ThePokies online casino operating in Australia.
• "Player", "User", "you", or "your" refers to any individual who registers an account or uses the pokies au services.
• "Services" means all gaming, betting, and entertainment services provided through the pokies app and website.
• "Website" refers to the pokies au online platform accessible via web browsers and mobile devices.
• "Bonus" means any promotional offer, free spins, or bonus funds provided by ThePokies.
• "Real Money" refers to actual currency deposited by the Player into their ThePokies account.
• "Withdrawal" means the process of transferring funds from a Player's account to their nominated bank account or payment method.

2. Eligibility and Account Registration

2.1 Age and Legal Requirements

To register an account and use the pokies casino login services, you must:

• Be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher
• Be legally permitted to participate in online gambling activities in Australia
• Be a resident of a jurisdiction where online gambling is legal
• Not be self-excluded from gambling activities
• Act on your own behalf and not on behalf of any third party

2.2 Account Creation

When registering for the pokies login access, you agree to:

• Provide accurate, current, and complete information
• Maintain only one account with ThePokies
• Keep your login credentials confidential and secure
• Notify us immediately of any unauthorized account access
• Update your personal information promptly when changes occur
• Complete identity verification when requested by ThePokies

2.3 Account Verification

ThePokies reserves the right to request documentation to verify your identity, age, and payment methods. This may include:

• Government-issued photo identification (passport, driver's license)
• Proof of address (utility bill, bank statement)
• Payment method verification (credit card images, bank statements)
• Source of funds documentation when necessary

Failure to provide requested documentation may result in account suspension or closure and forfeiture of funds.

3. Deposits and Payment Methods

3.1 Deposit Requirements

All deposits made to your ThePokies account must:

• Be made from payment sources in your own name
• Comply with minimum and maximum deposit limits
• Be subject to verification procedures
• Be made in Australian Dollars (AUD) unless otherwise specified

3.2 Payment Processing

The pokies au accepts various payment methods, including credit cards, debit cards, e-wallets, and bank transfers. Processing times may vary depending on the payment method selected. ThePokies is not responsible for delays caused by third-party payment processors.

3.3 Transaction Fees

The Pokies does not charge fees for deposits or withdrawals. However, third-party payment processors may impose their own transaction fees, which are beyond our control.

4. Withdrawals and Payouts

4.1 Withdrawal Requests

To request a withdrawal from your the pokies casino account:

• Your account must be fully verified
• All bonus wagering requirements must be completed
• Withdrawals must be made to the same payment method used for deposits
• Minimum withdrawal amounts apply
• Processing times vary by payment method (typically 1-5 business days)

4.2 Withdrawal Limits

ThePokies imposes daily, weekly, and monthly withdrawal limits. These limits may vary based on your account status, VIP level, and payment method. Progressive jackpot wins may be paid out in installments according to our withdrawal policy.

4.3 Verification Requirements

Before processing withdrawals, ThePokies may require additional verification, including but not limited to identity documents, proof of address, and source of funds documentation. This is in compliance with Australian anti-money laundering regulations.

5. Bonuses and Promotions

5.1 Bonus Terms

All bonuses offered by the pokies au are subject to specific terms and conditions, including:

• Wagering requirements (typically 30x-50x the bonus amount)
• Maximum bet restrictions while bonus is active
• Game contribution percentages toward wagering requirements
• Expiration dates for bonus funds and free spins
• Maximum withdrawal limits from bonus winnings

5.2 Bonus Eligibility

Players are eligible for bonuses unless otherwise stated in the specific promotion terms. ThePokies reserves the right to exclude players from promotions at its discretion, particularly in cases of suspected bonus abuse.

5.3 Bonus Abuse

The following activities constitute bonus abuse and are strictly prohibited:

• Creating multiple accounts to claim bonuses
• Irregular betting patterns designed to meet wagering requirements
• Using the pokies app and website simultaneously to exploit bonuses
• Colluding with other players
• Exploiting software glitches or errors

Bonus abuse will result in immediate bonus forfeiture, confiscation of winnings, and potential account closure.

6. Gaming Rules and Conduct

6.1 Fair Play

All players using the pokies casino login must:

• Play in good faith and comply with game rules
• Not use automated betting systems or bots
• Not engage in collusion with other players
• Not exploit software errors or glitches
• Not engage in fraudulent or illegal activities

6.2 Game Results

All games on ThePokies use Random Number Generator (RNG) technology certified by independent testing agencies. Game outcomes are final and binding. In the event of a technical error or malfunction, all affected bets and payouts may be voided.

6.3 Dispute Resolution

Any disputes regarding game outcomes, account balances, or bonus awards must be reported to ThePokies customer support within 14 days of the occurrence. ThePokies' decision on disputes is final and binding.

7. Account Security and Responsibility

7.1 Account Security

You are responsible for:

• Maintaining the confidentiality of your the pokies login credentials
• All activities conducted through your account
• Immediately notifying ThePokies of any unauthorized access
• Using secure internet connections when accessing your account
• Logging out after each session on the pokies app or website

7.2 Prohibited Activities

Players are prohibited from:

• Sharing account credentials with third parties
• Allowing others to access your account
• Using VPNs or proxy servers to disguise your location
• Attempting to hack, modify, or reverse engineer the pokies au software
• Engaging in money laundering or other illegal activities

8. Responsible Gaming

8.1 Player Protection

ThePokies is committed to responsible gaming. We provide tools to help players maintain control:

• Deposit limits (daily, weekly, monthly)
• Session time limits
• Self-exclusion options (temporary or permanent)
• Reality checks and notifications
• Access to gambling support organizations

8.2 Self-Exclusion

Players who feel they need to take a break from gambling can request self-exclusion through the pokies casino login account settings or by contacting customer support. During the self-exclusion period, your account will be locked, and you will not receive marketing communications.

8.3 Underage Gambling

ThePokies has zero tolerance for underage gambling. We implement strict age verification procedures and will immediately close any accounts found to be held by minors, with all funds forfeited.

9. Account Closure and Termination

9.1 Voluntary Closure

Players may request account closure at any time by contacting customer support. Upon closure, any remaining balance will be returned to you after deduction of any applicable fees or charges.

9.2 Termination by ThePokies

ThePokies reserves the right to suspend or terminate accounts for:

• Violation of these Terms and Conditions
• Suspected fraudulent activity
• Bonus abuse or irregular play patterns
• Providing false information during registration
• Multiple account creation
• Failure to complete verification procedures

Upon termination, ThePokies may forfeit any bonus funds and winnings derived from prohibited activities, while returning legitimate deposits subject to verification.

10. Intellectual Property

All content on the pokies au, including but not limited to:

• Software and games
• Graphics, logos, and designs
• Text, images, and videos
• Trademarks and branding

is the exclusive property of ThePokies or its licensors and is protected by intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

11. Limitation of Liability

To the maximum extent permitted by Australian law:

• ThePokies is not liable for any indirect, consequential, or punitive damages
• We are not responsible for losses resulting from unauthorized account access
• ThePokies is not liable for technical failures, internet disruptions, or third-party service interruptions
• Maximum liability is limited to the amount deposited in your account
• Players use the pokies app and website at their own risk

12. Privacy and Data Protection

ThePokies collects, processes, and stores personal data in accordance with our Privacy Policy and Australian privacy laws. By using the pokies casino login services, you consent to our data practices as outlined in our Privacy Policy.

13. Amendments to Terms

ThePokies reserves the right to modify these Terms and Conditions at any time. Changes will be posted on the pokies au website with an updated "Last Modified" date. Continued use of our services after changes constitutes acceptance of the revised Terms.

14. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Australia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of Australian courts.

15. Contact Information

For questions regarding these Terms and Conditions or any aspect of the pokies services, please contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 through the pokies app and website
• Support Hours: 24 hours a day, 7 days a week